What is UPS and who uses it?
UPS is a US-based company and one of the world's largest parcel delivery and logistics providers; in Türkiye it offers both domestic and international shipping. It is especially popular with exporting manufacturers, e-commerce sites with customers abroad, and companies sending samples or spare parts. UPS offers developer interfaces that let corporate customers and software developers create shipments, look up rates and track deliveries.
A UPS integration uses these interfaces to create a shipment record and label from your order, prepare the necessary shipping documents and deliver tracking information to your customer.
In international shipping, mistakes are expensive: a missing document can hold a shipment at customs, a wrong declared value can lead to extra charges, and the recipient doesn't understand why delivery is late. The integration reduces these risks by generating shipment details from the same correct source every time, and it keeps the recipient informed throughout.
What do we connect with UPS?
| Data | Direction | Frequency |
|---|---|---|
| Shipment record (recipient, country, parcel, weight) | Site / ERP → UPS | When the order is prepared |
| Product description, value, origin (international) | ERP → UPS shipping documents | When the shipment is created |
| Label and shipping documents | UPS → warehouse | When the shipment is created |
| Tracking number | UPS → site, ERP, customer | When the shipment is created |
| Shipment status and delivery | UPS → site, customer | Several times a day |
| Customs holds and exceptions | UPS → panel | When they occur |
Typical scenarios
- Cross-border e-commerce: An order from abroad comes in on your multilingual, multi-currency site; the UPS shipment is created automatically and the customer receives tracking information in their own language. See IMFLEXI multi-store.
- Exporting through marketplaces: If you ship from your own warehouse on international marketplaces such as Amazon, turning the order into a UPS shipment and sending tracking information back to the marketplace is set up in a single flow.
- B2B sample shipments: The sales team sends samples to a customer abroad; the shipment is linked to the CRM record, and the sales rep is notified when it is delivered.
UPS with IMFLEXI
Shipping integrations come ready on our IMFLEXI e-commerce platform; you can define rules so that domestic shipments go with local carriers and international shipments go with UPS. Details: IMFLEXI payments and shipping.
What to watch out for in international shipping
In international shipments, if fields such as product description, customs tariff code, value and country of origin are missing or inconsistent, the shipment may be held at customs. We make sure you define this information correctly once on the product record and that the integration uses the same information for every shipment. The financial and customs side of exporting (export invoice, customs declaration) is handled with your accountant and your customs broker; we focus on keeping the data flow correct and consistent.
How do we work?
- Analysis: We discuss your UPS account, shipment types, destination countries and ERP.
- Mapping: Address formats, country codes, parcel and weight information and product descriptions are mapped.
- Test environment: Shipments and labels are tried in the UPS developer test environment.
- Go-live: We start with a limited number of shipments.
- Monitoring: Every request is logged; a shipment that can't be created goes into a queue with its reason, and exceptions trigger alerts.
What to prepare before we start
- Your UPS customer account and the service types you use
- The countries you ship to
- The state of product descriptions, customs tariff codes, origin and weight on your product records
- Contact details of the accountant or customs broker who prepares your export documents
We list any missing product information and make sure it is completed before shipping.
Security and KVKK
Only the information needed for the shipment is sent to UPS. Access credentials are kept in a restricted configuration, not in the code. UPS is a global service; recipient data may be processed outside Türkiye, so this should be assessed as a cross-border transfer and explained correctly in your privacy notice under KVKK (Türkiye's Personal Data Protection Law). We handle this at no extra charge; for background, see KVKK and cross-border data transfer.
Related Globya solutions
To talk about your international shipments, call +90 850 432 55 13 or use the contact page. Pricing follows a written proposal after the discovery call. Describe your needs now in 3 minutes
Frequently asked questions
What is needed for a UPS integration?
A customer account opened with UPS and the details required for developer access. We guide you on how to obtain them.
Are customs documents prepared automatically?
The information needed for the shipment is filled in automatically from the product record. The financial and customs procedures of exporting are handled with your advisors.
Can UPS also be used for domestic shipments?
Yes. If you like, you can define a rule to use a local carrier at home and UPS abroad.
In which language does the customer see tracking?
Notifications are sent in your site's language; the tracking link points to UPS's own tracking page.