Field, dealer and customer apps — software that works where the work gets done

Field apps — replacing the paper form

In many companies, technical service, installation, maintenance and inspection teams still work with paper forms, WhatsApp messages and data entry done back at the office in the evening. That means both delays and errors. A field app typically does the following:

• Assigns the day's work orders to the technician and shows the address on a map
• Records start and finish times and location
• Captures a photo report, the materials used and the customer's signature
• Works without an internet connection and sends the data once it's back online
• Notifies the office, and the customer if needed, when a job is closed

Example: at an HVAC company, the team doing scheduled maintenance scans the unit's QR label to see its maintenance history, fills in the checklist, attaches photos and closes the job with the customer's signature. The report goes to the customer by email at the same moment, and the filter used is deducted from stock.

Dealer apps — orders and account in one screen

For manufacturers and distributors that work through a dealer network, a dealer app lets dealers enter orders directly into the system instead of ordering by phone or email. Dealers see their own prices, stock levels, open orders and current account balance. Promotions and new product announcements arrive as notifications.

This app is often the mobile face of a B2B dealer portal; it uses the same platform and the same pricing rules.

Sales rep apps

Designed for sales teams who take orders during customer visits, record collections and enter visit notes. The rep sees the customer's past orders and credit limit, and the visit report is generated automatically.

Customer apps

The most common features in apps for end users are order and service tracking, appointments, warranty registration and notifications. The key point here is that the app must offer something people will genuinely open again and again; otherwise, a good mobile website is the better choice.

Checklist for a successful field and dealer app

• Were users heard during design, and was a prototype tested?
• Are the rules for offline use and data sync clear?
• Which data comes from which system (ERP, CRM, stock), and who writes it?
• Are user permissions defined by role?
• If a device is lost, how will access to the data be shut off?
• Have employees been given a privacy notice for personal data such as location and photos?

That last point matters: in apps that track employee location, KVKK compliance — KVKK being Türkiye's Personal Data Protection Law — must be part of the design. For the ERP connection, we work together with our integration team. These apps resonate most in the mechanical and HVAC and wholesale and B2B distribution industries.

Frequently asked questions

To talk through your own scenario, head back to the mobile app page or get in touch with us.